To recap:
-I’m on a family plan, my parents pay for the service that my brothers and I use. In exchange, we send my mom payments every month.
-I use an Evoke QA4. I like to think of it as a ‘poor man’s smart phone’. It has GPS, a clunky email app, and a very sluggish browser.
-I’ve had the QA4 replaced once before, due to random hard lock-ups.
-The replacement has been only slightly better. Randomly reboots (especially when I text too fast), the alarm clock function is unreliable, and the entire phone still behaves very sluggishly.
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I went in to try and score a phone upgrade at a reduced/free price. Long story short, I was told the following options:
1) Have the QA4 replaced with a QA4 for free, based on it still being under warranty.
2) Pay for a brand new phone of higher quality, receiving a rebate for part of the cost, and extending my individual plan to 2 years.
3) Pay for a refurbished phone of higher quality, no rebate, but not contract extension.
I opted for a refurbished Droid. Despite lots of references to the dissatisfaction I’ve had with the QA4, I couldn’t tug on their heart strings to get any slack on the price. While Tiesha helped me, her manager wandered by and made comments about how it “sounds smarter just to get the brand new phone + contract extension”, to which I replied “True, but based on my shoddy experience with my last two phones, I don’t want to obligate myself [to you] longer with this next one” she wandered off without another word.
$307 (with tax) for a refurbished Droid. Tiesha was very nice. I had to wait almost 45 minutes for a rep, but was estimated an hour when I first arrived.